FAQ

Safe Internet is a service provided by Cytanet, which filters Internet content and blocks Internet applications. Filtering is applied to the whole of your home Internet connection and to any device using it, including laptops, tablets, mobile phones, game consoles, smart TVs, etc. that connect via your home’s Wi-Fi or wired network.
Some of the most important advantages of the Safe Internet service are the following:
  • Filtering is applied to every device that connects to the Internet via your home’s Wi-Fi or wired network.
  • You have a choice of profiles: “Strict”, “Moderate” and “Light”. 
  • Filtering is applied to Greek-language websites.
  • Blocking of device applications.
  • Setting up of Whitelists/Blacklists of URLs to which the user wishes to have or not have access.
  • You may determine the days and hours of Internet access.
  • Illustrated weekly service usage/filtering statistics.
  • Deactivation of filtering when required.
  • Remote management of the service at https://safeinternet.cytanet.com.cy.
Safe Internet - for Home is offered to all residential customers of Cytanet using any Internet Home product.
You can contact the Cyta Call Centre on 132 or visit any Cytashop and ask to activate Safe Internet. Once activated, the service is immediately applied to the whole of your Internet Home connection. You will receive an e-mail from Cytanet with your username and password for the service.
Your username is your Cytanet e-mail address.
The password that you were sent upon activation of the service is used for managing the service at https://safeinternet.cytanet.com.cy and for non-filtered access to specific websites for a time period of your choice.
The profiles are the “Strict”, which is the strictest and is mainly for young children up to the age of 12, the “Moderate”, which is strict but allows the use of social networks, videos and online storage, and the “Light”, which is less strict and is mainly for children over 13. To see the categories blocked by each profile, click here.
No, you cannot amend any of the profiles.
Yes, you can have non-filtered Internet access for a specific period of time. You can override the filtering system in the following ways:
  • By using the «Override Filtering» option on the service management website, you can remove filtering from the whole of your home Internet connection for a specific time period. When the specific profile is applied, there will be no filtering of any connected device.
  • By selecting the “Allow All Access” option on the service management website under “Days and times of online blocking”, you can determine specific times and days when no filtering is applied to your Internet connection. When this option is selected, there will be no filtering of any connected device during the days and times you have chosen.
  • By using your password while browsing the Internet, you have the option of non-filtered access to specific websites for the time period of your choice. Please note that is option does not apply to https URLs.
The statistics refer to the activity on the whole of your home’s Internet connection and not to a specific user.
Go to the service management website, click on «Override Filtering» and deactivate the option. Filtering will be resumed.
Yes, the service does not allow access to https addresses, which are included in a category to which access is restricted. In such a case, you will not see the Access Denied message from the service but a message from your browser that says you cannot access the website. For example, if access to Social Networks category is not permitted, you will see a message from your browser each time you try to access any related https address. If you wish to visit such a site, you need to use one of the above ways to gain non-filtered Internet access described above.
In some instances, you will be prevented from adding websites such as www.facebook.com to your Whitelist because such sites are also filtered by the “Block Application” system. If you wish to visit such sites, you need to use one of the ways mentioned to gain non-filtered Internet access described above.
The Safe Internet service aiming at your best possible protection, has enabled You Tube's Restricted Mode feature. This feature restricts access to any video considered by You Tube as inappropriate content. Also with this feature, no comments on videos are displayed.